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Operations Manager / Key Account Manager
Overview
We are looking for a dynamic and technically sound Operations Manager / Key Account Manager to oversee internal team operations, manage client relationships, and ensure timely and quality project delivery. The ideal candidate will have a strong technical background in IT, excellent client coordination skills, and the ability to bridge the gap between business and technology teams.
No. of Vacancies
1
Specific Skills
- Leadership and team management abilities.
- Client-centric mindset with strong ownership of deliverables.
- Business acumen and ability to contribute to revenue generation.
- Innovative and adaptable to a fast-paced work environment.
Responsible For
- Act as a bridge between clients and internal technical teams, ensuring smooth communication and understanding of project requirements.
- Handle end-to-end client management— from requirement gathering, project planning, and progress tracking to delivery.
- Coordinate with internal web, app, and software development teamsto ensure project deliverables meet client expectations.
- Assign tasksto the respective teams, monitor progress, and ensure deadlines are met with high-quality output.
- Collaborate with the business development teamto prepare customized pitch decks, proposals, and presentations for new and existing clients.
- Ensure timely deliveryof projects while maintaining high standards of quality and client satisfaction.
- Monitor and streamline operational processes to enhance productivity and efficiencywithin the team.
- Identify opportunities for revenue growththrough client retention, upselling, and cross-selling of services.
- Maintain detailed project documentation, status reports, and performance metrics.
- Contribute to strategic planning and executionto achieve company growth objectives.
Job Nature
Full Time
Educational Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field(master’s degree preferred).
- 4–5 years of experience in Operations Management, Key Account Management, or Project Coordinationin the IT industry.
- Strong technical understandingof web development, app development, and software lifecycle management.
- Excellent communication, presentation, and client relationship
- Ability to manage multiple projects simultaneously and deliver results under tight deadlines.
- Proficiency in project management tools(e.g., Jira, Trello, Asana, or similar).
- Strong analytical, problem-solving, and decision-making abilities.
- Experience working with cross-functional technical teamsand managing client expectations.
- Proactive, detail-oriented, and capable of working independently as well as collaboratively.
Experience Requirements
4 - 6 Year (Female)
Job Location
Ahmedabad
Job Level
Sr. Position
How to Apply
Interested candidates can send their resumes to mosinp@raystechserv.com mentioning "Job Title" in the subject line.
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